FAQ FOR UMD/CMD Quality Assurance SUPPORT UNIT
Responsible Unit: UMD/CMD Quality Assurance
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the UMD/CMD Quality Assurance Support?
This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria Definition and Verification).
For which components does UMD/CMD Quality Assurance provide support?
This unit provides support for the following services:
- EGI Quality Assurance
Which quality of service (QoS) will you provide?
Who will assign tickets to UMD/CMD Quality Assurance Support?
TPM
Are tickets typically solved in UMD/CMD Quality Assurance Support or reassigned elsewhere?
Most tickets are handled internally or in co-operation with EGI Software Provisioning
Who is responsible for UMD/CMD Quality Assurance Support?
IBERGRID
What documentation is available on UMD/CMD Quality Assurance Support?
What is the usual "Type of Issue" for the tickets of UMD/CMD Quality Assurance?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the UMD/CMD Quality Assurance team.