FAQ FOR Vac SUPPORT UNIT
Responsible Unit: Vac
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Vac Support?
To support sites using the Vac or Vcycle VM lifecycle managers produced by GridPP.
For which components does Vac provide support?
Vac and Vcycle
Which quality of service (QoS) will you provide?
Who will assign tickets to Vac Support?
In most cases problems will be reported by sites themselves.
Are tickets typically solved in Vac Support or reassigned elsewhere?
Problems with be solved within the SU.
Who is responsible for Vac Support?
Andrew McNab (University of Manchester and GridPP)
What documentation is available on Vac Support?
Detailed documentation including guides and copies of man pages is on https://www.gridpp.ac.uk/vac/
What is the usual "Type of Issue" for the tickets of Vac?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Vac team.