FAQ FOR WLCG Job Monitoring SUPPORT UNIT
Responsible Unit: NGI_SI
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_SI Support?
The aim of NGI_SI support unit is to deal with all kind of issues related to operations of grid sites in Slovenia. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Slovenia should be addressed to NGI_SI support unit.
For which components does NGI_SI provide support?
All grid services deployed in NGI_SI.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_SI Support?
Tickets can be assigned to NGI_SI directly or by TPM.
Are tickets typically solved in NGI_SI Support or reassigned elsewhere?
Tickets are typically reassigned to a site and solved by their support team.
Who is responsible for NGI_SI Support?
What documentation is available on NGI_SI Support?
Technical documentation for sites is available for administrators on https://www.sling.si/internal/wiki/SLING/ internal pages, public information will be made available soon.
What is the usual "Type of Issue" for the tickets of NGI_SI?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_SI team.