FAQ FOR NGI_NDGF SUPPORT UNIT
Responsible Unit: NGI_NDGF
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_NDGF Support?
NGI_NDGF support deals with operations primarily related to the LHC T1/T2/T3 resources that reside in the Nordic countries and, initially, the Baltic countries. It is operated by NDGF, which in itself is a distributed T1 organisation. The support group monitors the state of the NDGF infrastructure using the tools provided by both EGI and NDGF. It does NOT provide general USER support.
For which components does NGI_NDGF provide support?
NGI_NDGF provides support for ARC middleware and limited support for gLite middleware.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_NDGF Support?
Tickets can be assigned directly to NGI_NDGF or by TPM.
Are tickets typically solved in NGI_NDGF Support or reassigned elsewhere?
Tickets assigned to NGI_NDGF are appropriately reassigned to sites, where applicable, or handled directly, when related to NDGF-T1.
Who is responsible for NGI_NDGF Support?
The NDGF Operations Team is responsible for NGI support. They can be contacted at ngi_support_AT_ndgf.org .
What documentation is available on NGI_NDGF Support?
There is a wiki at http://www.ndgf.org/ . Site administrators should access the internal wiki from that page.
What is the usual "Type of Issue" for the tickets of NGI_NDGF?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_NDGF team.