FAQ FOR Data Transfer SUPPORT UNIT
Responsible Unit: Data Transfer
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Data Transfer Support?
The purpose of the EGI Data Transfer support unit in GGUS is to handle problems associated with EGI Data Transfer service operations activity, e.g. handling user requests.
For which components does Data Transfer provide support?
EGI Data Transfer support unit will provide support for the EGI Data Transfer service in the context of EGI activities.
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to Data Transfer Support?
All GGUS tickets assigned to EGI Data Transfer SU either by TPM or directly by the users are handled through GGUS system.
Are tickets typically solved in Data Transfer Support or reassigned elsewhere?
EGI Data Transfer supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Data Transfer Support?
Responsible for EGI Data Transfer SU are FTS and WebFTS developers and instance administrators and can be reached through egi-data-transfer-support <at> mailman.egi.eu mailing list.
What documentation is available on Data Transfer Support?
Documentation for EGI Data Transfer support is available at http://fts3-docs.web.cern.ch/fts3-docs/.
What is the usual "Type of Issue" for the tickets of Data Transfer?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Data Transfer team.