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FAQ FOR Data Transfer SUPPORT UNIT
Responsible Unit: Data Transfer
Helpdesk: GGUS (Operations Helpdesk by TPM)
The purpose of the EGI Data Transfer support unit in GGUS is = to handle problems associated with EGI Data Transfer service operations act= ivity, e.g. handling user requests.
EGI Data Transfer support unit will provide support for the E= GI Data Transfer service in the context of EGI activities.
Medium
All GGUS tickets assigned to EGI Data Transfer SU either by T= PM or directly by the users are handled through GGUS system.
EGI Data Transfer supporters both resolve the matter and solv= e the ticket or they assign the ticket to another support unit.
Responsible for EGI Data Transfer SU are FTS and WebFTS devel= opers and instance administrators and can be reached through egi-data-transfer-support <at> mailman.egi.eu maili= ng list.
Documentation for EGI Data Transfer support is available at http://=
fts3-docs.web.cern.ch/fts3-docs/.
Other
No comments.
Open a GGUS ticket indicating that it should be= directed at the Data Transfer team.