FAQ FOR dCache SUPPORT UNIT
Responsible Unit: dCache
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the dCache Support?
The goal of the dCache technical support is to improve functionality, reliability, performance and usability of dCache and to ensure that our users are able to run dCache successfully. We achieve it by:
- fixing bugs
- implementing new features
- maintaining the documentation
- giving technical advices and instructions
For which components does dCache provide support?
We provide technical support assistance to all of dCache component such as SRM, xrootd, Dcap, GridFtp,WebDav, NFS, Pool, PoolManager, Migration Module, Chimera, gPlazma, InfoProvider, PinManager, Admin Interface.
Which quality of service (QoS) will you provide?
Who will assign tickets to dCache Support?
DMSU (Deployed Middleware Support Unit) and all users running dCache can assign ticket to our team.
Are tickets typically solved in dCache Support or reassigned elsewhere?
A ticket can be rejected if it is not in the scope of dCache responsibility.
Who is responsible for dCache Support?
Tatjana Baranova (support <at> dcache.org) is responsible person.
What documentation is available on dCache Support?
What is the usual "Type of Issue" for the tickets of dCache?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the dCache team.