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FAQ FOR dCache SUPPORT UNIT<= /strong>
Responsible Unit: dCache
Helpdesk: GGUS (Operations Helpdesk by TPM)
The goal of the dCache technical support is to improve functi= onality, reliability, performance and usability of dCache and to ensure tha= t our users are able to run dCache successfully. We achieve it by:
We provide technical support assistance to all of dCache comp= onent such as SRM, xrootd, Dcap, GridFtp,WebDav, NFS, Pool, PoolManager, Mi= gration Module, Chimera, gPlazma, InfoProvider, PinManager, Admin Interface= .
DMSU (Deployed Middleware Support Unit) and all users running= dCache can assign ticket to our team.
A ticket can be rejected if it is not in the scope of dCache = responsibility.
Tatjana Baranova (support <at> dcache.org) is responsib= le person.
We have a book which is located at http://www.dcache.org/manuals/Book/<= /a> and a wiki site located at http://trac.dcache.org/trac.cgi/wik= i.
Storage
No comments.
Open a GGUS ticket indicating that it should be= directed at the dCache team.