- Created by Malgorzata Krakowian, last modified by Enol Fernandez del Castillo on 2024 Aug 21
This page provides list of possible service requests that can be made by a user once an SLA is in place:
EGI service catalogue
Cloud Compute
Within this service an end user can request for following:
- Changing a configuration setting, either general or specific to a SLA
- Requesting information or an advice
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
Cloud Container Compute
Within this service an end user can request for following:
- Requesting opening ports / special network configuration
- Requesting information or an advice
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
Software Distribution
Within this service an end user can request for following:
- Create a new repository (cf PROC 22 Support for CVMFS replication across the EGI Infrastructure)
- Extend Repository Size
- Replicate a repository (cf PROC 20 Support for CVMFS replication across the EGI and OSG CVMFS services)
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
DataHub
Within this service an end user can request for following:
- Requesting information or an advice
- Requesting access to a specific space
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
Data Transfer
Within this service an end user can request for following:
- Requesting configuration change on the Data Transfer Service
- Requesting information or an advice
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
FitSM Training
Within this service an end user can request for following:
- Request quote - Quotes for training offers (typically for in-house training)
- Request info about certificates - Request info about issues with certificates (e.g. not receiving them; lack of communication from certification authority)
- Provide exam question feedback - Provide exam question feedback (but cannot ask which ones they got right and wrong)
- Request info about dates - Request info about dates of potential future courses
The requests can be made through an email to EGI Foundation staff.
ISO 27001 Training
Within this service an end user can request for following:
- Request quote - Quotes for training offers (typically for in-house training)
- Request info about certificates - Request info about issues with certificates (e.g. not receiving them; lack of communication from certification authority)
- Provide exam question feedback - Provide exam question feedback (but cannot ask which ones they got right and wrong)
- Request info about dates - Request info about dates of potential future courses
The requests can be made through an email to EGI Foundation staff.
High-Throughput Compute
Within this service an end user can request for following:
- Change a configuration setting, either general or specific to a VO (certificates, authorization rules, etc.)
- Updating middleware or application software to provide new features
- Providing accounting/usage information
- Killing processes
- Updating job execution environment
- enable/disable a VO
- deploy/decommission a service endpoint
- Requesting information or an advice
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
Online Storage
Within this service an end user can request for following:
- Requesting information or an advice
- Extending the storage quota assigned
- Requesting a change in the storage technology
- change a configuration setting, either general or specific to a VO (certificates, authorization rules, etc.)
- enable/disable a VO
- deploy/decommission a service endpoint
- Updating middleware or application software to provide new features
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
EGI Check-in
Within this service an end user can request for following:
- Requesting information or an advice
- Removing personal data
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
Notebooks
Within this service an end user can request for following:
- Requesting information or an advice
- New kernels or libraries for notebooks - Request new kernels to be available in the notebooks (e.g. Julia programming language) or the installation of general purpose libraries (python or other) so they persist between sessions.
- Custom notebook environment - Allow users to run a custom environment for their notebooks. Users should provide a docker image or Dockerfile compatible with JupyterHub.
- Access to community specific services - Request the configuration of the notebooks environment to access external community-specific services.
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
Replay
Within this service an end user can request for following:
- Requesting information or an advice
- Allocate extra capacity for binder execution - Request more CPU/RAM capacity for the execution of users' sessions
- Access to community specific services - Request the configuration of the binder environment to access external community-specific services
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
Secrets Store
Within this service an end user can request for following:
- Requesting information or an advice
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
Training Infrastructure
Within this service an end user can request for following:
- Endorsing VM image for the VO-wide image list used by this infrastructure
- Supporting creation of custom VM image that encapsulates training environment/software
- Setup of a UI with training accounts
- Requesting information or an advice
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
Workload Manager
Within this service an end user can request for following:
- Add/remove a resource provider
- Enable/disable a VO
- Add/remove DIRAC applications
- Requesting information or an advice
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
Infrastructure Manager
Within this service an end user can request for following:
- Requesting information or an advice
- Add new TOSCA template to the IM Dashboard portfolio (e.g: Torque Cluster)
- Add new parameter or improvement to existing template to better cover their needs
The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).
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