This page provides list of possible service requests that can be made by a user once an SLA is in place:

EGI service catalogue

Applications on Demand

Within this service an end user can request for following:

  • Creating a new application profile and make it available through one of the available Science Gateways/portal
  • Increasing the size of the cluster created with the EC3/IM
  • Requesting information or an advice

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

Cloud Compute

Within this service an end user can request for following:

  • Asking for endorsement of VM images into the VO image list
  • Requesting opening ports / special network configuration
  • change a configuration setting, either general or specific to a VO (certificates, authorization rules, etc.)
  • enable/disable a VO
  • deploy/decommission a service endpoint
  • Updating middleware or application software to provide new features
  • Requesting information or an advice

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

Cloud Container Compute

Within this service an end user can request for following:

  • Requesting opening ports / special network configuration
  • Requesting information or an advice

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

Content Distribution

Within this service an end user can request for following:

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

DataHub

Within this service an end user can request for following:

  • Requesting information or an advice
  • Requesting access to a specific space

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

Data Transfer

Within this service an end user can request for following:

  • Requesting configuration change on the Data Transfer Service
  • Requesting information or an advice

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

FitSM Training

Within this service an end user can request for following:

  • Request quote - Quotes for training offers (typically for in-house training)
  • Request info about certificates - Request info about issues with certificates (e.g. not receiving them; lack of communication from certification authority)
  • Provide exam question feedback - Provide exam question feedback (but cannot ask which ones they got right and wrong)
  • Request info about dates - Request info about dates of potential future courses

The requests can be made through an email to EGI Foundation staff.

ISO 27001 Training

Within this service an end user can request for following:

  • Request quote - Quotes for training offers (typically for in-house training)
  • Request info about certificates - Request info about issues with certificates (e.g. not receiving them; lack of communication from certification authority)
  • Provide exam question feedback - Provide exam question feedback (but cannot ask which ones they got right and wrong)
  • Request info about dates - Request info about dates of potential future courses

The requests can be made through an email to EGI Foundation staff.

High-Throughput Compute

Within this service an end user can request for following:

  • Change a configuration setting, either general or specific to a VO (certificates, authorization rules, etc.)
  • Updating middleware or application software to provide new features
  • Providing accounting/usage information
  • Killing processes
  • Updating job execution environment
  • enable/disable a VO
  • deploy/decommission a service endpoint
  • Requesting information or an advice

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

Online Storage

Within this service an end user can request for following:

  • Requesting information or an advice
  • Extending the storage quota assigned
  • Requesting a change in the storage technology
  • change a configuration setting, either general or specific to a VO (certificates, authorization rules, etc.)
  • enable/disable a VO
  • deploy/decommission a service endpoint
  • Updating middleware or application software to provide new features

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

EGI Check-in

Within this service an end user can request for following:

  • Requesting information or an advice
  • Removing personal data

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

Notebooks

Within this service an end user can request for following:

  • Requesting information or an advice
  • New kernels or libraries for notebooks - Request new kernels to be available in the notebooks (e.g. Julia programming language) or the installation of general purpose libraries (python or other) so they persist between sessions.
  • Custom notebook environment - Allow users to run a custom environment for their notebooks. Users should provide a docker image or Dockerfile compatible with JupyterHub v0.9.
  • Access to community specific services - Request the configuration of the notebooks environment to access external community-specific services.

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

Training Infrastructure

Within this service an end user can request for following:

  • Endorsing VM image for the VO-wide image list used by this infrastructure
  • Supporting creation of custom VM image that encapsulates training environment/software
  • Setup of a UI with training accounts
  • Requesting information or an advice

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

Workload manager

Within this service an end user can request for following:

  • Add/remove a resource provider
  • Add/remove DIRAC applications 
  • Requesting information or an advice

The preferred way to make the requests is using the EGI Helpdesk Service (GGUS).

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