FAQ FOR Infrastructure Manager (IM) SUPPORT UNIT

Responsible Unit: Infrastructure Manager (IM)

Helpdesk: GGUS (Operations Helpdesk by TPM)


What is the purpose of the Infrastructure Manager (IM) Support?

Give support to the users accessing the Infrastructure Manager (IM) service to launch Virtual Infrastructures.

The IM development team provides user support through this support unit.

For which components does Infrastructure Manager (IM) provide support?

For the IM service and all its components:

  • Infrastructure Manager service.
  • IM Web GUI.
  • IM Dashboard GUI.
  • IM client.
  • Set of recipes used in the configurations.

Which quality of service (QoS) will you provide?

Medium.

Who will assign tickets to Infrastructure Manager (IM) Support?

A ticket is usually assigned to the IM Support Unit by EGI 2nd level user support or directly by informed users or site admins.

Are tickets typically solved in Infrastructure Manager (IM) Support or reassigned elsewhere?

Solved in IM Support

Who is responsible for Infrastructure Manager (IM) Support?

The IM development team provides user support through this support unit.

What documentation is available on Infrastructure Manager (IM) Support?

Technical documentation about IM is available at: https://imdocs.readthedocs.io/

What is the usual "Type of Issue" for the tickets of Infrastructure Manager (IM)?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Infrastructure Manager (IM) team.