FAQ FOR CVMFS SUPPORT UNIT
Responsible Unit: CVMFS
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the CVMFS Support?
CVMFS is a distributed file system used on grid sites for software distribution for several VOs (including all LHC VOs). This support unit deals with operational matters of CVMFS.
For which components does CVMFS provide support?
CVMFS consists of several components which are handled by this support unit, i.e. worker node client, Stratum 1 servers at T1 sites and Stratum 0 server at CERN. Furthermore the unit can provide input on issues with squid servers installed at sites for local caching of CVMFS data
Which quality of service (QoS) will you provide?
base
Who will assign tickets to CVMFS Support?
Usually GGUS DMSU judging from ticket content
Are tickets typically solved in CVMFS Support or reassigned elsewhere?
Issues concerning the CVMFS middleware itself as well as the software distributed by CVMFS will be handled by the support unit. Issues concerning the CVMFS service itself will be re-assigned to the WLCG Tier0 or the appropriate NGI Support Unit.
Who is responsible for CVMFS Support?
cvmfs-grid-support <at> cern.ch
What documentation is available on CVMFS Support?
http://cernvm.cern.ch/portal/filesystem/techinformation
What is the usual "Type of Issue" for the tickets of CVMFS?
File access
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the CVMFS team.