The EOSC-hub project has ended. This space is READ ONLY

BASIC RULES SUMMARY

  • New tickets must be taken, classified, prioritized and assigned to his/her final responsible within 1 working day
  • Owned tickets have to be replied asap. (1 working day)
  • Open tickets must be regularly attended. (5 wd)
  • SPAM tickets or tests should be "deleted".
  • All tickets assigned to Hub services need to be tracked by 1st level support team
  • All tickets assigned to EOSC integrated services should be reviewed weekly. Check the status and give advice if required.

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EOSC-hub receives funding from the European Union's Horizon 2020 research and innovation programme under grant agreement No. 777536.