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This page provides list of possible service requests that can be made by EGI Council members:

EGI Internal service catalogue

Accounting

Within this service an EGI Council member can request for following:

  • Requesting information or an advice
  • Requesting changes to the application

Attribute Management (Int)

Within this service an EGI Council member can request for following:

  • Requesting information or an advice
  • Supporting new VOs

Check-in (Int)

Within this service an EGI Council member can request for following:

  • Requesting information or an advice
  • Requesting changes to the application
  • Registering/de-registering a SP (SAML, OIDC)
  • Registering/de-registering an external IDPs (not available via eduGAIN)
  • Registering/de-registering a Community AAI IdPS
  • Registering/de-registering an Infrastructure Proxy SPs
  • Creating/deleting VOs

Collaboration Tools (Int.)

Within this service an EGI Council member can request for following:

  • Requesting information or an advice
  • Requesting the creation/deletion/update of a mailing list
  • Requesting the creation/deletion/update of a SSO group
  • Requesting a change in the egi.eu DNS domain

Communications and Community Coordination

Within this service an EGI Council member can request for following:

  • Requesting information or an advice
  • Requesting dissemination support
  • Requesting expert support
  • Requesting training support
  • Requesting a report to assess the impact of the EGI strategy at the national level
  • Requesting the provision of resources for helping scientific community with large coverage

Configuration Database (Int)

Within this service an EGI Council member can request for following:

  • Add a new service type
  • Add new Operations Centre
  • Add a new role to a user
  • creation of new scope tags
  • assignment of reserved scope tags
  • Requesting information or an advice
  • Requesting changes to the application

Helpdesk (Int)

Within this service an EGI Council member can request for following:

  • Create Support Unit
  • Decommission Support Unit
  • Create VO Support Unit
  • Decommission VO 
  • Requesting supporter role
  • create / modify ticket fields (after discussion within and approval by OMB)
  • create / modify metrics for the GGUS reports generator
  • Requesting information or an advice
  • Requesting changes to the application

ITSM Coordination

Within this service an EGI Council member can request for following:

  • Requesting information or an advice

Operations Coordination and Support

Within this service an EGI Council member can request for following:

  • Requesting information or an advice

Operations Tools

Within this service an EGI Council member can request for following:

  • Requesting information or an advice
  • Requesting changes to the application

Project Management and Planning

Within this service an EGI Council member can request for following:

  • Requesting information or an advice
  • Invitation for participation in a project 
  • Requesting Letter of support

Security Coordination

Within this service an EGI Council member can request for following:

  • Requesting information or an advice
  • Requesting changes to a security policy or procedure
  • Requesting changes to a security probe
  • Requesting the creation of a new security probe

Service Monitoring (Int)

Within this service an EGI Council member can request for following:

  • Add new probe to the monitoring engine or to a monitoring profile
  • remove a probe from the monitoring engine or a monitoring profile
  • deploy a new version of a probe
  • create a new monitoring profile
  • create a new A/R report
  • Requesting information or an advice
  • Requesting changes to the application

Strategy and Policy Development

Within this service an EGI Council member can request for following:

  • Requesting information or an advice
  • Request to prepare a reply to a survey related to policy making
  • Request to prepare a policy brief for the EGI Council/EB
  • Request to review an MoU before signature

Technical Coordination

Within this service an EGI Council member can request for following:

  • Requesting information or an advice
  • Requesting the integration of a given technology with the infrastructure
  • Proposing requirements to the technologies

Validated Software and Repository

Within this service an EGI Council member can request for following:

  • Add new product
  • Add new release of an existing product
  • Create new middleware distribution
  • Update middleware distribution configuration
  • Update general documentation
  • Requesting information or an advice
  • Requesting changes to the application


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