Responsible Unit: Workload Manager (DIRAC)

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the Workload Manager (DIRAC) Support?

The purpose of the DIRAC support unit in GGUS is to handle problems associated to the EGI Workload Management (DIRAC4EGI) operations activity which include: handling user requests.

For which components does Workload Manager (DIRAC) provide support?

DIRAC supports for operations problems in Dirac for EGI activities.

Which quality of service (QoS) will you provide?


Who will assign tickets to Workload Manager (DIRAC) Support?

All GGUS tickets assigned to DIRAC SU either by TPM or directly by the users are handled through GGUS system.

Are tickets typically solved in Workload Manager (DIRAC) Support or reassigned elsewhere?

DIRAC supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for Workload Manager (DIRAC) Support?

Responsible for DIRAC SU are Dirac shifters which can be reached through dirac-support <at> mailman.egi.eu mailing list.

What documentation is available on Workload Manager (DIRAC) Support?

Documentation for DIRAC4EGI support is available at https://wiki.egi.eu/wiki/Workload_Manager wiki page.

What is the usual "Type of Issue" for the tickets of Workload Manager (DIRAC)?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the DIRAC team.