FAQ FOR WLCG perfSONAR SUPPORT UNIT
Responsible Unit: WLCG perfSONAR
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the WLCG perfSONAR Support?
Support commissioning and operations of the WLCG perfSONAR network monitoring.
For which components does WLCG perfSONAR provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to WLCG perfSONAR Support?
Usually by TPM, but users can also assign directly
Are tickets typically solved in WLCG perfSONAR Support or reassigned elsewhere?
Operational issues will be resolved directly by the unit. Development issues will be followed up internally with the perfSONAR development team.
Who is responsible for WLCG perfSONAR Support?
WLCG perfSONAR Support Team
What documentation is available on WLCG perfSONAR Support?
WLCG/OSG network monitoring documentation: https://opensciencegrid.org/networking/
What is the usual "Type of Issue" for the tickets of WLCG perfSONAR?
Installation guide can be found at https://opensciencegrid.org/networking/perfsonar/installation/; deployment guide can be found at https://opensciencegrid.org/networking/perfsonar/deployment-models/; and perfSONAR documentation ( http://docs.perfsonar.net/)
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WLCG perfSONAR team.