FAQ FOR WLCG Data Management Monitoring SUPPORT UNIT

Responsible Unit: WLCG Data Management Monitoring

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the WLCG IPv6 Support?

Help in resolving problems specific to IPv6 networking in the context of WLCG.

For which components does WLCG IPv6 provide support?

Grid services, in particular storage and perfSonar; applications of LHC experiments.

Which quality of service (QoS) will you provide?


Who will assign tickets to WLCG IPv6 Support?

Tickets are usually assigned by the TPM

Are tickets typically solved in WLCG IPv6 Support or reassigned elsewhere?

Usually they are solved in WLCG IPv6 Support; sometimes they might be reassigned to a support unit for the Grid service involved or to one of the WLCG Network support units.

Who is responsible for WLCG IPv6 Support?

A team of experts from the HEPiX IPv6 working group.

What documentation is available on WLCG IPv6 Support?

The best source for documentation is the HEPiX IPv6 working group web site: https://hepix-ipv6.web.cern.ch/

What is the usual "Type of Issue" for the tickets of WLCG IPv6?

A site administrator needing help in deploying IPv6 on a Grid service.


What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WLCG IPv6 team.