FAQ FOR WLCG HammerCloud SUPPORT UNIT
Responsible Unit: WLCG HammerCloud
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the WLCG HammerCloud Support?
The support unit handles any requests related to the HammerCloud, a functional and stress testing framework currently configured for ATLAS, CMS and LHCb.
For which components does WLCG HammerCloud provide support?
HammerCloud framework 
Which quality of service (QoS) will you provide?
Who will assign tickets to WLCG HammerCloud Support?
Tickets are usually assigned by the TPM.
Are tickets typically solved in WLCG HammerCloud Support or reassigned elsewhere?
Tickets are usually solved by the Unit.
Who is responsible for WLCG HammerCloud Support?
What documentation is available on WLCG HammerCloud Support?
What is the usual "Type of Issue" for the tickets of WLCG HammerCloud?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WLCG HammerCloud team.