FAQ FOR WLCG Grid Monitoring SUPPORT UNIT
Responsible Unit: WLCG Grid Monitoring
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the WLCG Grid Monitoring Support?
This support unit is a super set of several WLCG Grid Monitoring SU: WLCG Data Management Monitoring, WLCG Experiment Probe Submission Framework, WLCG Google Earth Dashboard, WLCG HammerCloud, WLCG Infrastructure Monitoring and WLCG Job Monitoring.
It can be used as a catch-all for any WLCG Monitoring issue. Later on, it might be redistributed to a more specific SU.
For which components does WLCG Grid Monitoring provide support?
Dashboard Job Monitoring, WLCG Google Earth, WLCG Data Management
Which quality of service (QoS) will you provide?
Who will assign tickets to WLCG Grid Monitoring Support?
Tickets can be submitted directly by the end user. They can also be assigned by the TPM.
Are tickets typically solved in WLCG Grid Monitoring Support or reassigned elsewhere?
Tickets are usually solved by the Unit.
Who is responsible for WLCG Grid Monitoring Support?
What documentation is available on WLCG Grid Monitoring Support?
What is the usual "Type of Issue" for the tickets of WLCG Grid Monitoring?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WLCG Grid Monitoring team.