FAQ FOR Virtual Appliance Catalogue (AppDB) SUPPORT UNIT

Responsible Unit: Virtual Appliance Catalogue (AppDB)

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the Virtual Appliance Catalogue (AppDB) Support?

The EGI Applications Database stores information about tailor-made computing tools for scientists to use, and about the programmers and scientists who developed them. The applications and tools filed in AppDB are finished products, ready to be used on the European Distributed Computing Infrastructure (DCI). Storing pre-made applications means that scientists don't have to spend research time developing their own software. Thus, by storing pre-made applications and tools, AppDB aims to avoid duplication of effort across the DCI user communities, and to inspire scientists less familiar with programming into using the European Distributed Computing Infrastructure.

For which components does Virtual Appliance Catalogue (AppDB) provide support?

Our team provide support about the AppDB service and the AppDB Gadget & Editor as well.

Which quality of service (QoS) will you provide?


Who will assign tickets to Virtual Appliance Catalogue (AppDB) Support?

Users questions and new feature requests are always welcome. Communication with our team could be realized using the GGUS system. The correct routing of the related GGUS ticket should be of responsibility of TPM. An alternative way of reaching us, is by sending an email to appdb-support [at] hellasgrid [dot] gr.

Are tickets typically solved in Virtual Appliance Catalogue (AppDB) Support or reassigned elsewhere?

The tickets are typically solved by the AppDB support unit.

Who is responsible for Virtual Appliance Catalogue (AppDB) Support?

Marios Chatziangelou (Task Leader), William Vassilis Karageorgos, iasa.gr

What documentation is available on Virtual Appliance Catalogue (AppDB) Support?

All information is available at the AppDB web site. More specifically: Usage, FAQ, Announcements and Change Log

What is the usual "Type of Issue" for the tickets of Virtual Appliance Catalogue (AppDB)?



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What if I have questions which are not dealt with by this FAQ?

Your questions and new feature requests are always welcome through the EGI RT system (details: New Requirement Manual). For bug reports please open a GGUS ticket .