Responsible Unit: VOMS-Admin

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the VOMS-Admin Support?

The purpose of the VOMS-Admin SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations.

For which components does VOMS-Admin provide support?

The VOMS-Admin SU will deal with problems concerning abnormal functioning of voms-admin client and server software due to bugs in software.

Which quality of service (QoS) will you provide?


Who will assign tickets to VOMS-Admin Support?

A ticket is usually assigned to the VOMS-Admin support unit by DMSU.

Are tickets typically solved in VOMS-Admin Support or reassigned elsewhere?

The VOMS-Admin supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for VOMS-Admin Support?

The person responsible for VOMS-Admin list: Andrea Ceccanti.

What documentation is available on VOMS-Admin Support?


What is the usual "Type of Issue" for the tickets of VOMS-Admin?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the VOMS-Admin team.