FAQ FOR VOMS-Admin SUPPORT UNIT
Responsible Unit: VOMS-Admin
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the VOMS-Admin Support?
The purpose of the VOMS-Admin SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations.
For which components does VOMS-Admin provide support?
The VOMS-Admin SU will deal with problems concerning abnormal functioning of voms-admin client and server software due to bugs in software.
Which quality of service (QoS) will you provide?
Who will assign tickets to VOMS-Admin Support?
A ticket is usually assigned to the VOMS-Admin support unit by DMSU.
Are tickets typically solved in VOMS-Admin Support or reassigned elsewhere?
The VOMS-Admin supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for VOMS-Admin Support?
The person responsible for VOMS-Admin list: Andrea Ceccanti.
What documentation is available on VOMS-Admin Support?
What is the usual "Type of Issue" for the tickets of VOMS-Admin?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the VOMS-Admin team.