FAQ FOR USCMS SUPPORT UNIT
Responsible Unit: USCMS
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the USCMS Support?
For which components does USCMS provide support?
Which quality of service (QoS) will you provide?
Please see https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels for further information
Who will assign tickets to USCMS Support?
Are tickets typically solved in USCMS Support or reassigned elsewhere?
Who is responsible for USCMS Support?
What documentation is available on USCMS Support?
What is the usual "Type of Issue" for the tickets of USCMS?
What if I have questions which are not dealt with by this FAQ?