FAQ FOR USATLAS SUPPORT UNIT
Responsible Unit: USATLAS
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the USATLAS Support?
Cloud support team for USATLAS sites and operational issues
For which components does USATLAS provide support?
Tier-1 and Tier-2 sites. ATLAS has a separate distributed analysis support team (“DAST”) so we focus more on site issues related to Monte Carlo simulations, reprocessing, site issues, etc.
Which quality of service (QoS) will you provide?
high
Who will assign tickets to USATLAS Support?
Any ATLAS end users, developers and operational people.
Are tickets typically solved in USATLAS Support or reassigned elsewhere?
Depends. Cloud support will solve issues where possible, but in cases where site intervention is needed we will facilitate communications, follow-up on ticket status, etc.
Who is responsible for USATLAS Support?
Mark Sosebee
What documentation is available on USATLAS Support?
This still needs to be developed.
What is the usual "Type of Issue" for the tickets of USATLAS?
Other
Comments
What if I have questions which are not dealt with by this FAQ?
Please contact me (Mark Sosebee: sosebee <at> uta.edu)