Responsible Unit: UNICORE-Server

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the UNICORE-Server Support?

Within the European Middleware Initiative user support for UNICORE components is done through GGUS support units. This support unit is taking care of UNICORE-Server This support unit is part of third level user support (EMI). It processes incoming tickets by analysing them, finding a workaround, assigning it to the UNICORE bug tracker, or assigning it to the EMI support unit for further processing.

For which components does UNICORE-Server provide support?


Which quality of service (QoS) will you provide?


Who will assign tickets to UNICORE-Server Support?

It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit

Are tickets typically solved in UNICORE-Server Support or reassigned elsewhere?

The Responsible Unit makes sure that the ticket is analysed and solved by either finding a workaround or by assigning it the to the UNICORE bug tracker.

Who is responsible for UNICORE-Server Support?

EMI user support team for UNICORE

What documentation is available on UNICORE-Server Support?

What is the usual "Type of Issue" for the tickets of UNICORE-Server?

Computing Services


No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the UNICORE-Server team.