FAQ FOR StoRM SUPPORT UNIT
Responsible Unit: StoRM
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the StoRM Support?
Provide answers and help people to solve problems related with the StoRM service.
For which components does StoRM provide support?
StoRM (STOrage Resource Manager)
Which quality of service (QoS) will you provide?
Who will assign tickets to StoRM Support?
DMSU (Deployed Middleware Support Unit)
Are tickets typically solved in StoRM Support or reassigned elsewhere?
If the ticket is recognized as a StoRM issue, then it is solved by the StoRM Support: otherwise it is reassinged to DMSU
Who is responsible for StoRM Support?
The StoRM support team, formed by StoRM developers and expert site admin.
What documentation is available on StoRM Support?
The documentation present at StoRM site: http://storm.forge.cnaf.infn.it/
What is the usual "Type of Issue" for the tickets of StoRM?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the StoRM team.