FAQ FOR Software Provisioning SUPPORT UNIT
Responsible Unit: Software Provisioning
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Software Provisioning Support?
This is a 2nd level support unit responsible to handle any issues about EGI Software Provisioning process.
For which components does Software Provisioning provide support?
This unit provides support for the following services
- EGI Repository and related support tools
- EGI Software Provisioning process
- EGI Quality Assurance
- UMD Provisioning Process
Which quality of service (QoS) will you provide?
Base
Who will assign tickets to Software Provisioning Support?
TPM
Are tickets typically solved in Software Provisioning Support or reassigned elsewhere?
Most tickets are handled internally or in co-operation with DMSU
Who is responsible for Software Provisioning Support?
EGI SA2
What documentation is available on Software Provisioning Support?
What is the usual "Type of Issue" for the tickets of Software Provisioning?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Software Provisioning team.