FAQ FOR Security Monitoring SUPPORT UNIT
Responsible Unit: Security Monitoring
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Security Monitoring Support?
The goal of the Security Monitoring Support is to provide oversight of the EGI infrastructure from the security standpoint. We achieve that by:
- providing patch monitoring using Pakiti
- coordination with other relevant SU, namely those involved in monitoring and result processing
For which components does Security Monitoring provide support?
The Pakiti EGI instance
Which quality of service (QoS) will you provide?
Who will assign tickets to Security Monitoring Support?
DMSU (Deployed Middleware Support Unit) and all security contactsof sites and/or NGIs.
Are tickets typically solved in Security Monitoring Support or reassigned elsewhere?
Tickets can be re-assigned to SU responsible for other monitoring components.
Who is responsible for Security Monitoring Support?
Daniel Kouril (kouril <at> ics.muni.cz) is the responsible person
What documentation is available on Security Monitoring Support?
What is the usual "Type of Issue" for the tickets of Security Monitoring?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Security Monitoring team.