FAQ FOR Security Coordination SUPPORT UNIT

Responsible Unit: Security Coordination SUPPORT UNIT

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the Security Coordination Support?

The purpose of the Security Management SU is handle tickets assigned to it through the GGUS system. The security support unit deals with tickets related to infrastructure and operation security. The service is provided by EGI CSIRT, a distributed security team who looks after operational security of EGI infrastructure.

For which components does Security Coordination provide support?

EGI Infrastructure

Which quality of service (QoS) will you provide?


Who will assign tickets to Security Coordination Support?

A ticket is usually assigned to the Security Management support unit by TPM.

Are tickets typically solved in Security Coordination Support or reassigned elsewhere?

The Security Management supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for Security Coordination Support?

The persons responsible for Security Management are: EGI CSIRT (Computer Security and Incident Response Team).

What documentation is available on Security Coordination Support?


What is the usual "Type of Issue" for the tickets of Security Coordination?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Security Coordination team.