Responsible Unit: Secrets Store

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the Secrets Store Support?

The purpose of the Secrets Store support unit in GGUS is to support the usage of the Secrets Store service.

For which components does Secrets Store provide support?

The Secrets Store SU will deal with problems concerning these issues:

- advice/guidance on using Secrets Store service
- problems/issues with using Secrets Store service

Which quality of service (QoS) will you provide?


Who will assign tickets to Secrets Store Support?

Any user of the Secrets Strore service.

Are tickets typically solved in Secrets Store Support or reassigned elsewhere?

Tickets are typically solved in Secrets Store support.

Who is responsible for Secrets Store Support?

Member of Secrets Store support team.

What documentation is available on Secrets Store Support?

Documentation about Secrets Store is available at https://docs.egi.eu/users/security/secrets-store/.

What is the usual "Type of Issue" for the tickets of Secrets Store ?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Secrets Store team.

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