FAQ FOR Replay SUPPORT UNIT
Responsible Unit: Replay
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Replay Support?
The purpose of the EGI Replay support unit in GGUS is to handle problems associated with EGI Replay service, e.g. handling user requests and issues
For which components does Replay provide support?
EGI Replay support unit will provide support for the EGI Replay service in the context of EGI activities.
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to Replay Support?
All GGUS tickets assigned to EGI Replay SU either by TPM or directly by the users are handled through GGUS system.
Are tickets typically solved in Replay Support or reassigned elsewhere?
EGI Replay supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Replay Support?
Responsible for EGI Replay SU are members of the EGI team and can be reached through notebook-support <at> mailman.egi.eu mailing list.
What documentation is available on Replay Support?
Documentation for EGI Replay support is available at GGUS: Replay FAQ.
What is the usual "Type of Issue" for the tickets of Replay?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Replay team.