Responsible Unit: ROC LA

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the ROC LA Support?

The purpose of ROC-LA is to provide user and operations support to the entire Latin America Grid Infrastructure, processing tickets coming from the local support helpdesk as well as tickets assigned through the GGUS interface. ROC-LA is expected to deal with problems in its region including:

  • operational problems
  • user problems
  • deployment problems.

For which components does ROC LA provide support?

Installation, Configuration and Monitoring concerning the Middleware.

Which quality of service (QoS) will you provide?


Who will assign tickets to ROC LA Support?

TPM, COD or any ROC_LA unit

Are tickets typically solved in ROC LA Support or reassigned elsewhere?

Tickets are typically solved by ROC_LA support team and it's sites. Whenever necessary tickets may be reassigned to another specific support unit.

Who is responsible for ROC LA Support?

The Brazil(CBPF) site team.

What documentation is available on ROC LA Support?

All documentation for ROC_LA is available is here, for now. Any question, please, open a GGUS ticket for the team.

What is the usual "Type of Issue" for the tickets of ROC LA?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the ROC LA team.