FAQ FOR REBUS SUPPORT UNIT
Responsible Unit: REBUS
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the REBUS Support?
To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch
For which components does REBUS provide support?
For the REBUS service at wlcg-rebus.cern.ch
Which quality of service (QoS) will you provide?
Who will assign tickets to REBUS Support?
Tier 1&2 federation site managers.
Are tickets typically solved in REBUS Support or reassigned elsewhere?
Solved in the REBUS Support team if possible.
Who is responsible for REBUS Support?
WLCG Office (lcg.office <at> cern.ch)
What documentation is available on REBUS Support?
What is the usual "Type of Issue" for the tickets of REBUS?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the REBUS team.