FAQ FOR PITHIA e-Science Centre SUPPORT UNIT
Responsible Unit: PITHIA e-Science Centre
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the PITHIA e-Science Centre Support?
The PITHIA e-Science Centre provides access, management and search functionalities for scientific Data Collections, Catalogues and other scientific metadata published by members of the space physics community. The PITHIA e-Science Centre development team provides user support through this support unit.
For which components does PITHIA e-Science Centre provide support?
The PITHIA e-Science Centre SU provides general and technical support for the PITHIA e-Science Centre.
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to PITHIA e-Science Centre Support?
All GGUS tickets assigned to PITHIA e-Science Centre SU either by TPM or directly by the users are handled through GGUS system.
Are tickets typically solved in PITHIA e-Science Centre Support or reassigned elsewhere?
Tickets are typically solved in PITHIA e-Science Centre Support.
Who is responsible for PITHIA e-Science Centre Support?
PITHIA e-Science Centre development team.
What documentation is available on PITHIA e-Science Centre Support?
A Data Resource Registration Guide and Space Physics Ontology Guide are available from the PITHIA e-Science Centre. General help information for PITHIA e- Science Centre users will be added in the future, and a link to it will be published here when available.
What is the usual "Type of Issue" for the tickets of PITHIA e-Science Centre?
Computing Services/Other
Comments
No comments
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the PITHIA e-Science Centre team.