FAQ FOR OpenStack-OCCI SUPPORT UNIT
Responsible Unit: OpenStack-OCCI
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the OpenStack-OCCI Support?
The purpose of the OpenStack OCCI Support Unit is to handle issues related to the OCCI interface of OpenStack cloud management framework.
For which components does OpenStack-OCCI provide support?
The SU provides support for the OCCI-OS and ooi code bases in the context of EGI Federated Cloud.
Which quality of service (QoS) will you provide?
medium
Who will assign tickets to OpenStack-OCCI Support?
Usually GGUS DMSU judging from ticket content or by the VM Management SU.
Are tickets typically solved in OpenStack-OCCI Support or reassigned elsewhere?
Tickets are solved in this unit or bugs/issues are opened to the developers of the codes.
Who is responsible for OpenStack-OCCI Support?
Federated Cloud Task Force members with OpenStack deployments
What documentation is available on OpenStack-OCCI Support?
https://wiki.egi.eu/wiki/MAN10#OpenStack
What is the usual "Type of Issue" for the tickets of OpenStack-OCCI?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the OpenStack-OCCI team.