FAQ FOR OpenStack-OCCI SUPPORT UNIT
Responsible Unit: OpenStack-OCCI
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the OpenStack-OCCI Support?
The purpose of the OpenStack OCCI Support Unit is to handle issues related to the OCCI interface of OpenStack cloud management framework.
For which components does OpenStack-OCCI provide support?
The SU provides support for the
ooi code bases in the context of EGI Federated Cloud.
Which quality of service (QoS) will you provide?
Who will assign tickets to OpenStack-OCCI Support?
Usually GGUS DMSU judging from ticket content or by the VM Management SU.
Are tickets typically solved in OpenStack-OCCI Support or reassigned elsewhere?
Tickets are solved in this unit or bugs/issues are opened to the developers of the codes.
Who is responsible for OpenStack-OCCI Support?
Federated Cloud Task Force members with OpenStack deployments
What documentation is available on OpenStack-OCCI Support?
What is the usual "Type of Issue" for the tickets of OpenStack-OCCI?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the OpenStack-OCCI team.