FAQ FOR openRDM.eu SUPPORT UNIT
Responsible Unit: openRDM.eu
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the openRDM.eu Support?
The purpose of the openRDM.eu support unit in GGUS is to handle problems associated with openRDM.eu service operations activity, e.g. handling user requests.
For which components does openRDM.eu provide support?
openRDM.eu support unit will provide support for the openRDM.eu service.
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to openRDM.eu Support?
All GGUS tickets assigned to openRDM.eu SU either by TPM or directly by the users are handled through GGUS system.
Are tickets typically solved in openRDM.eu Support or reassigned elsewhere?
openRDM.eu supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for openRDM.eu Support?
Responsible for openRDM.eu SU are members of the ETH Zurich, SIS team and can be reached through openrdm.eu <at> id.ethz.ch.
What documentation is available on openRDM.eu Support?
Documentation for openRDM.eu support is available at www.openbis.ch. A wiki page is in progress.
What is the usual "Type of Issue" for the tickets of openRDM.eu?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the openRDM.eu team.