FAQ FOR NGI_NL SUPPORT UNIT
Responsible Unit: NGI_NL
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_NL Support?
NGI_NL support deals with operations related to the grid sites in the Netherlands and (initially) Belgium. The operational tickets raised with the use of tools like Operations Dashboard, as well as users' tickets related to grid issues within the Netherlands and Belgium, should be addressed to the NGI_NL support unit.
For which components does NGI_NL provide support?
All grid services deployed in NGI_NL.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_NL Support?
Tickets can be assigned to NGI_NL directly or by TPM.
Are tickets typically solved in NGI_NL Support or reassigned elsewhere?
Tickets are typically reassigned to a site and solved by their support team.
Who is responsible for NGI_NL Support?
SARA is responsible for NGI_NL support.
What documentation is available on NGI_NL Support?
User documentation is available at the user support wiki. An internal operations wiki is also available for all SARA employees involved in grid activities.
What is the usual "Type of Issue" for the tickets of NGI_NL?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_NL team.