FAQ FOR NGI_MD SUPPORT UNIT
Responsible Unit: NGI_MD
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_MD Support?
NGI_MD support team purpose is to deal with all kinds of issues related to operations of grid sites in Moldova. User’s tickets related to site operations in Moldova should be addressed to the NGI_MD support team.
For which components does NGI_MD provide support?
NGI_MD provides support for all components that are used in the NGI and are reflected at: http://www.grid.md/
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_MD Support?
Ticket can reach NGI_MD support unit through the GGUS ticketing system.
Are tickets typically solved in NGI_MD Support or reassigned elsewhere?
Ticket are solved by NGI_MD staff except cases when external support is required.
Who is responsible for NGI_MD Support?
From managerial point of view, NGI_MD operations managers are responsible for providing the appropriate support.
What documentation is available on NGI_MD Support?
All documentation available on the official site of the NGI_MD at: http://www.grid.md/
What is the usual "Type of Issue" for the tickets of NGI_MD?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_MD team.