FAQ FOR NGI_MARGI SUPPORT UNIT
Responsible Unit: NGI_MARGI
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_MARGI Support?
The aim of NGI_MARGI support unit is to deal with all kind of issues related to operations of grid sites in Macedonia. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Macedonia should be addressed to NGI_MARGI support unit.
For which components does NGI_MARGI provide support?
We provide support to users and site administrators for all components and services deployed in NGI_MARGI.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_MARGI Support?
Ticket can reach NGI_MARGI support unit through the GGUS ticketing system.
Are tickets typically solved in NGI_MARGI Support or reassigned elsewhere?
Tickets are solved by NGI_MARGI operation managers.
Who is responsible for NGI_MARGI Support?
NGI_MARGI operations managers are responsible for providing the appropriate support.
What documentation is available on NGI_MARGI Support?
All information is available at http://www.margi.ukim.mk/
What is the usual "Type of Issue" for the tickets of NGI_MARGI?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_MARGI team.