FAQ FOR NGI_LT SUPPORT UNIT
Responsible Unit: NGI_LT
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_LT Support?
The aim of NGI_LT support unit is to deal with all kind of issues related to operations of grid sites in Lithuania. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Lithuania should be addressed to NGI_LT support unit.
For which components does NGI_LT provide support?
We support users and site administrators for all components and services deployed in NGI_LT.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_LT Support?
TPM, operators, or users.
Are tickets typically solved in NGI_LT Support or reassigned elsewhere?
Tickets are usually solved, unless the assignment to NGI_LT was in error.
Who is responsible for NGI_LT Support?
From managerial point of view the responsible is NGI_LT operations manager Mindaugas Mačernis.
What documentation is available on NGI_LT Support?
EGI Policies and Procedures Home
What is the usual "Type of Issue" for the tickets of NGI_LT?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_LT team.