FAQ FOR NGI_IL SUPPORT UNIT
Responsible Unit: NGI_IL
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_IL Support?
The aim of NGI-IL support unit is to deal with all kind of issues related to operations of grid sites in Israel. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Israel should be addressed to NGI-IL support unit.
For which components does NGI_IL provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_IL Support?
Are tickets typically solved in NGI_IL Support or reassigned elsewhere?
Who is responsible for NGI_IL Support?
What documentation is available on NGI_IL Support?
All information is available at http://isragrid.org.il/
What is the usual "Type of Issue" for the tickets of NGI_IL?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_IL team.