FAQ FOR NGI_HR SUPPORT UNIT
Responsible Unit: NGI_HR
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_HR Support?
The aim of NGI_HR support unit is to deal with all kind of issues related to operations of grid sites in which are part of Croatian NGI (CRO NGI). The operational tickets raised by monitoring systems as well as users' tickets related to site operations should be addressed to NGI_HR support unit.
For which components does NGI_HR provide support?
We support sites in Croatian NGI.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_HR Support?
Tickets can be created in GGUS and assigned to NGI_HR which should generate notifications to the mailing list. Alternatively users can send tickets directly to mailing list. Operational team will create GGUS ticket if needed.
Are tickets typically solved in NGI_HR Support or reassigned elsewhere?
Tickets are typically solved in UNIT.
Who is responsible for NGI_HR Support?
The CRO NGI operational team is responsible for handling NGI_HR tickets.
What documentation is available on NGI_HR Support?
Technical documentation for sites and users will be made available for administrators on http://wiki.cro-ngi.hr/en/ pages.
What is the usual "Type of Issue" for the tickets of NGI_HR?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_HR team.