FAQ FOR NGI_GRNET SUPPORT UNIT
Responsible Unit: NGI_GRNET
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_GRNET Support?
The aim of GRNET support unit is to deal with all kind of issues related to operations of grid sites in Greece. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Greece should be addressed to GRNET support unit.
For which components does NGI_GRNET provide support?
NGI GRNET Provides support for the resources and services offered by sites in Greece
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_GRNET Support?
Are tickets typically solved in NGI_GRNET Support or reassigned elsewhere?
Tickets are usually solved within NGI_GRNET
Who is responsible for NGI_GRNET Support?
The NGI GRNET Manager has the overall responisbility
What documentation is available on NGI_GRNET Support?
What is the usual "Type of Issue" for the tickets of NGI_GRNET?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_GRNET team.