Responsible Unit: NGI_GE

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_GE Support?

NGI_GE support team purpose is to deal with issues related to the operation of grid site GE-01-GRENA in Georgia. User’s tickets related to site operation in Georgia should be addressed to the NGI_GE support team.

For which components does NGI_GE provide support?

We support users for all services deployed in NGI_GE.

Which quality of service (QoS) will you provide?


Who will assign tickets to NGI_GE Support?

GGUS tickets assigned to NGI_GE helpdesk.

Are tickets typically solved in NGI_GE Support or reassigned elsewhere?

Tickets are typically solved at NGI_GE helpdesk.

Who is responsible for NGI_GE Support?

Operation manager Nugzar Gamtsemlidze

What documentation is available on NGI_GE Support?

The documentation is available at GE-01-GRENA grid site and will be posted to http://www.grena.ge/ soon.

What is the usual "Type of Issue" for the tickets of NGI_GE?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_GE team.