FAQ FOR NGI_CHINA SUPPORT UNIT
Responsible Unit: NGI_CHINA
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_CHINA Support?
The purpose of the NGI_CHINA support group is to provide support for operations and user issues to the China National Grid Initiative (NGI) and wider EGI communities. The NGI_CHINA manages only the operational tickets for the sites of its NGI.
For which components does NGI_CHINA provide support?
We provide support to users and site administrators for all components and services deployed in NGI_CHINA.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_CHINA Support?
Ticket can reach NGI_CHINA support unit through the GGUS ticketing system.
Are tickets typically solved in NGI_CHINA Support or reassigned elsewhere?
Who is responsible for NGI_CHINA Support?
NGI_CHINA operations managers are responsible for providing the appropriate support.
What documentation is available on NGI_CHINA Support?
All information is available at: http://www.china-roc.cn/twiki/bin/view/ROC/WebHome
What is the usual "Type of Issue" for the tickets of NGI_CHINA?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_CHINA team.