FAQ FOR NGI_CH SUPPORT UNIT
Responsible Unit: NGI_CH
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_CH Support?
The aim of NGI_CH support unit is to deal with all kind of issues related to operations of grid sites in Switzerland. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Switzerland should be addressed to NGI_CH support unit.
For which components does NGI_CH provide support?
We support users and site administrators for all components and services deployed in NGI_CH.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_CH Support?
COD, TPM or users.
Are tickets typically solved in NGI_CH Support or reassigned elsewhere?
Tickets are usually solved, unless the assignment to NGI_CH was in error.
Who is responsible for NGI_CH Support?
From managerial point of view the responsible is NGI_CH operations manager Andres Aeschlimann
What documentation is available on NGI_CH Support?
What is the usual "Type of Issue" for the tickets of NGI_CH?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_CH team.