FAQ FOR Multi-VO Rucio at RAL SUPPORT UNIT
Responsible Unit: Multi-VO Rucio at RAL
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Multi-VO Rucio at RAL Support?
The purpose of the Multi-VO Rucio at RAL support unit in GGUS is to handle problems associated with Rucio service operations activity, e.g. data management, access to Rucio, problems with the client etc.
For which components does Multi-VO Rucio at RAL provide support?
Multi-VO Rucio at RAL support unit will provide support for the Rucio service.
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to Multi-VO Rucio at RAL Support?
All GGUS tickets assigned to Multi-VO Rucio at RAL SU either by TPM or directly by the users are handled through GGUS system.
Are tickets typically solved in Multi-VO Rucio at RAL Support or reassigned elsewhere?
Multi-VO Rucio at RAL supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Multi-VO Rucio at RAL Support?
Responsible for Multi-VO Rucio at RAL SU are members of the RAL tier 1 team and can be reached through Rucio-Support <at> stfc365.onmicrosoft.com.
What documentation is available on Multi-VO Rucio at RAL Support?
Documentation for Multi-VO Rucio at RAL support is available here. A wiki page is in progress can be found at Rucio wiki.
What is the usual "Type of Issue" for the tickets of Multi-VO Rucio at RAL?
Other
Comments
No comments
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Rucio team.