FAQ FOR Monitoring (ARGO) SUPPORT UNIT
Responsible Unit: Monitoring (ARGO)
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Monitoring (ARGO) Support?
To support the SAM/Nagios EGI Support infrastructure for operations (2nd & 3rd level support)
For which components does Monitoring (ARGO) provide support?
The ARGO/SAM EGI Support SU will deal with problems concerning these issues:
- software errors, bugs;
- ARGO/SAM EGI Support central services’ failures
Which quality of service (QoS) will you provide?
Who will assign tickets to Monitoring (ARGO) Support?
A ticket is usually assigned to the ARGO/SAM EGI Support unit by TPM.
Are tickets typically solved in Monitoring (ARGO) Support or reassigned elsewhere?
The ARGO/SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Monitoring (ARGO) Support?
Members of the ARGO/SAM EGI Support team
What documentation is available on Monitoring (ARGO) Support?
What is the usual "Type of Issue" for the tickets of Monitoring (ARGO)?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Monitoring (ARGO) team.