FAQ FOR Monitoring (ARGO) SUPPORT UNIT
Responsible Unit: Monitoring (ARGO)
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Monitoring (ARGO) Support?
To support the SAM/Nagios EGI Support infrastructure for operations (2nd & 3rd level support)
For which components does Monitoring (ARGO) provide support?
The ARGO/SAM EGI Support SU will deal with problems concerning these issues:
- software errors, bugs;
- ARGO/SAM EGI Support central services’ failures
Which quality of service (QoS) will you provide?
Basic
Who will assign tickets to Monitoring (ARGO) Support?
A ticket is usually assigned to the ARGO/SAM EGI Support unit by TPM.
Are tickets typically solved in Monitoring (ARGO) Support or reassigned elsewhere?
The ARGO/SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Monitoring (ARGO) Support?
Members of the ARGO/SAM EGI Support team
What documentation is available on Monitoring (ARGO) Support?
What is the usual "Type of Issue" for the tickets of Monitoring (ARGO)?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Monitoring (ARGO) team.