Responsible Unit: Monitoring (ARGO)

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the Monitoring (ARGO) Support?

To support the SAM/Nagios EGI Support infrastructure for operations (2nd & 3rd level support)

For which components does Monitoring (ARGO) provide support?

The ARGO/SAM EGI Support SU will deal with problems concerning these issues:

  • software errors, bugs;
  • ARGO/SAM EGI Support central services’ failures

Which quality of service (QoS) will you provide?


Who will assign tickets to Monitoring (ARGO) Support?

A ticket is usually assigned to the ARGO/SAM EGI Support unit by TPM.

Are tickets typically solved in Monitoring (ARGO) Support or reassigned elsewhere?

The ARGO/SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for Monitoring (ARGO) Support?

Members of the ARGO/SAM EGI Support team

What documentation is available on Monitoring (ARGO) Support?

What is the usual "Type of Issue" for the tickets of Monitoring (ARGO)?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Monitoring (ARGO) team.