FAQ FOR LFC Development SUPPORT UNIT
Responsible Unit: LFC Development
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the LFC Development Support?
Supporting the LFC software. The SU operates as a 3rd level support unit for EMI.
For which components does LFC Development provide support?
LFC (LCG File Catalogue) software
Which quality of service (QoS) will you provide?
Who will assign tickets to LFC Development Support?
Tickets are usually assigned by the DMSU
Are tickets typically solved in LFC Development Support or reassigned elsewhere?
Tickets are usually solved by the Unit
Who is responsible for LFC Development Support?
The gLite Data Management Product Team
What documentation is available on LFC Development Support?
What is the usual "Type of Issue" for the tickets of LFC Development?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the LFC Development team.