FAQ FOR Information System Development SUPPORT UNIT
Responsible Unit: Information System Development
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the Information System Development Support?
To answer tickets related to the BDII service and the ginfo client.
For which components does Information System Development provide support?
BDII core, BDII site, BDII top and ginfo
Which quality of service (QoS) will you provide?
Who will assign tickets to Information System Development Support?
DMSU
Are tickets typically solved in Information System Development Support or reassigned elsewhere?
The tickets are normally solved within the unit. In some cases, they are related to bugs in the information providers that are specific to each service and in these cases, the tickets are reassigned to the support unit of the relevant service.
Who is responsible for Information System Development Support?
Maria Alandes Pradillo, CERN
What documentation is available on Information System Development Support?
What is the usual "Type of Issue" for the tickets of Information System Development?
Configuration
Comments
Additional information
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Information System Development team.