Responsible Unit: HTCondor-CE

Helpdesk: GGUS (Operations Helpdesk by TPM)

What is the purpose of the HTCondor-CE Support?

This support unit handles tickets in the GGUS system that relate to the HTCondor-CE compute element software.

For which components does HTCondor-CE provide support?


Which quality of service (QoS) will you provide?


Who will assign tickets to HTCondor-CE Support?

Tickets are assigned by DMSU.

Are tickets typically solved in HTCondor-CE Support or reassigned elsewhere?

Tickets are usually solved in unit, unless the reported problems are not related to HTCondor-CE.

Who is responsible for HTCondor-CE Support?

Tickets are handled by the HTCondor-CE developers at the Center for High-Throughpu Computer.

What documentation is available on HTCondor-CE Support?

HTCondor manual: http://research.cs.wisc.edu/htcondor/manual/
HTCondor wiki: https://htcondor-wiki.cs.wisc.edu/index.cgi/wiki
HTCondor-CE overview: https://opensciencegrid.org/docs/compute-element/htcondor-ce-overview/
HTCondor-CE installation: https://opensciencegrid.org/docs/compute-element/install-htcondor-ce/

What is the usual "Type of Issue" for the tickets of HTCondor-CE?

Computing Services


No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the HTCondor-CE team.